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Terms and Conditions

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Welcome to Koko Sigdang. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree to these terms, please do not use our website.

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1. General Information:

The website www.kokosigdang.com is operated by Koko Sigdang, a registered business under PT. Victor & Victoria, located at Cakung, East Jakarta. These Terms and Conditions apply to the use of our website, ordering services, and any other interactions you have with our restaurant through this website.

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2. Use of the Website:

  • You must be at least 18 years old to use this website and place an order.

  • You agree to use this website only for lawful purposes and in a manner consistent with local, state, and national regulations.

  • You agree not to misuse, interfere with, or disrupt the website or servers.

 

3. Ordering and Payments:

  • All orders placed through the website are subject to acceptance and availability.

  • We reserve the right to refuse or cancel any order for reasons including, but not limited to, product unavailability, errors in pricing, or issues with payment processing.

  • All payments must be made at the time of ordering, and are processed securely via Transfer Bank or QRIS.

  • You agree to provide accurate and up-to-date information when making an order (including billing details and delivery address).

 

4. Pricing and Availability:

  • Prices listed on our website are in Rupiah (Indonesia) and include applicable taxes unless stated otherwise.

  • While we strive to provide accurate information, prices and availability of menu items may change without notice due to inventory changes or special offers.

  • In the case of a pricing error, we reserve the right to either cancel the order or request the correct payment from the customer.

 

5. Delivery and Pickup:

  • Delivery times are estimates and may vary depending on location, demand, or weather conditions.

  • You are responsible for ensuring that someone is available at the delivery address to accept the order at the time of delivery.

  • For pickup orders, you are required to collect your food at the agreed time from [Restaurant Address]. If you are late to pick up, we cannot guarantee the freshness of the food.

 

6. Refund and Cancellation:

  • Please refer to our Return and Refund Policy for details regarding cancellations and refunds.

  • Refunds will only be issued if a product is deemed faulty, incorrect, or does not meet quality standards, as outlined in our Return and Refund Policy.

 

7. User Accounts:

  • If you create an account on our website, you are responsible for maintaining the confidentiality of your account information, including your password.

  • You agree to notify us immediately of any unauthorized access or use of your account.

 

8. Intellectual Property:

  • All content on our website, including text, graphics, logos, images, and software, is the property of [Your Restaurant Name] and is protected by copyright laws.

  • You may not copy, reproduce, or distribute any content from our website without prior written consent from [Your Restaurant Name].

 

9. Privacy and Data Protection:

  • We respect your privacy. Please refer to our Privacy Policy for details on how we collect, store, and use your personal data.

 

10. Limitation of Liability:

  • Koko Sigdang will not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • We are not responsible for any delays or failures in delivery due to circumstances beyond our control, including weather, strikes, or issues with our third-party delivery partners.

 

11. Modifications:

  • We reserve the right to modify, update, or change these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting to the website.

 

12. Governing Law:

  • These Terms and Conditions are governed by and construed in accordance with the laws of Jakarta, Indonesia and any disputes will be resolved in the courts of Cakung, East Jakarta.

 

13. Contact Information:

For any questions or concerns regarding these Terms and Conditions, please contact us at 0821-2508-3060.

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